Dispatch Periods and Delivery Times
We aim to dispatch your order within 2 working days of the order being placed. Orders are dispatched Monday-Friday, excluding Bank Holidays. If you have selected DPD Express and ordered before 1pm Monday-Friday, your order will be dispatched same working day. DPD Express orders placed after 1pm or on weekends and Bank Holidays will be dispatched on the next working day.
Please only contact us if your order has not been dispatched within 2 working days of you placing the order.
Our dispatch periods are subject to change during periods of high volumes of orders. Information on temporary dispatch period changes or delays will be available on the Delivery Policy. Please check your order confirmation - this will confirm the current dispatch period for you order.
UK Delivery
We offer three UK Delivery options via Royal Mail and DPD:
Standard Delivery - Royal Mail Standard Delivery (£3.99) usually arrives within 2-3 working days* from dispatch.
Express Delivery - DPD Next Day (£5.99) arrives the next working day following dispatch. With this delivery method, you will receive a one hour time slot on the delivery date. If ordered before 1pm, your order will be dispatched on the same working day. Please note - if your order dispatched on a Friday, this is not a guaranteed Saturday service, so many arrive the following Monday.
DPD Ship to Shop (£4.99) - delivery to the nearest DPD Pickup point of your choice. With this delivery method, your order will arrive at your nominated Pickup point within 1 working day from dispatch. You will receive communication from DPD when your order is ready to collect.
Republic of Ireland Delivery
For our customers in the ROI, we offer a DPD Express 2 Day service. This service usually arrives 2 working days from dispatch*, provided there are no customs delays. This service starts at £9.99.
International Delivery
We offer two International Delivery options via DHL:
DHL Express
DHL Express delivers Monday-Friday (excluding bank holidays).
Below are the delivery aims and starting prices. Prices are dependant on destination and weight.
| Destination | Delivery aim from dispatch* | Prices start from |
| Europe | 1-2 working days | £17.99 |
| USA & Canada | 1-3 working days | £12.99 |
| Australia & New Zealand | 3+ working days | £22.99 |
| Rest of the World | 4+ working days | £24.99 |
DHL Globalmail
DHL Globalmail delivers Monday-Friday (excluding bank holidays).
Parcels sent via Globalmail will be transported from our warehouse via DHL Express to Deutsche Post International Mail Centre in Germany. Tracking will only become available once your parcel reaches Germany, so please allow up to 3 working days from dispatch for tracking to update. Your parcel will then be sent through Germany's postal system and forwarded to the destination country, where your parcel will be delivered by your national postal service. This service is an economy service, so delivery may take longer than expected.
Below are the delivery aims and starting prices. Prices are dependant on destination and weight.
| Destination | Delivery aim from dispatch* | Prices start from |
| Europe | 3-6 working days | £4.99 |
| USA & Canada | 6-15 working days | £7.99 |
| Rest of the World | 6-15 working days | £10.99 |
| Australia & New Zealand | 6-15 working days | £9.99 |
Please note - if DHL Globalmail is not available in the destination country, your order will be sent via Royal Mail Tracked or Tracked and Signed.
Duties, Taxes and Returned Parcels
Please be advised that ordering from outside the UK may incur import taxes and duties. It is your responsibility as the customer to make payment for these fees. If you are unsure if you will be liable to pay import fees, we suggest you check your governments policy on importing from the UK before placing your order.
In the event your order is returned to us due to being unclaimed or an address issue, we will offer the choice of redelivery (fees may apply) or a store credit refund. If you choose to refuse your order at customs, we have the right to deduct return delivery costs from your refund where applicable.
* Please note- delivery aims are an estimate and are in no way guaranteed. Shipping times can vary dependent on Customs Clearance and the postal service in the destination country.